Authentic Items Policy

At Guangzhou Shi Mu Electronic Co. Ltd (GZSM), we are committed to providing only genuine, high-quality, and authentic products to our customers. This policy outlines our standards and guarantees regarding product authenticity.

1. Authenticity Guarantee

All products sold on our website are sourced directly from manufacturers, authorized distributors, or trusted suppliers. We guarantee that every item listed for sale is 100% authentic unless clearly stated otherwise.

2. Brand Representation

Product names, logos, trademarks, and brand images displayed on our website are used solely for identification purposes. All trademarks remain the property of their respective brand owners.

3. Product Condition

• Products are new, unused, and in original packaging unless specified
• Refurbished or open-box items, if available, will be clearly labeled
• Product images are for illustration; actual packaging may vary by manufacturer

4. Verification and Quality Control

Each product undergoes internal quality checks before dispatch. Where applicable, serial numbers, security seals, or manufacturer verification codes are preserved and delivered intact.

5. Reporting Authenticity Concerns

If you believe a product received is not authentic, you must notify us within 7 days of delivery with supporting evidence such as photos or videos. Our team will investigate the claim promptly.

6. Resolution Process

If an item is confirmed to be non-authentic:

• A full refund or replacement will be issued
• Return shipping costs will be covered by us
• The item may be recalled for verification

7. Exclusions

• Damage caused by misuse, modification, or third-party repairs
• Claims made after the allowed reporting period
• Products altered after delivery

8. Contact Information

For questions or concerns regarding product authenticity, please contact us:

Email: info@gzsm.org
Phone: +86 138 2515 5807

Last updated: January 2025