Refund Policy
At Guangzhou Shi Mu Electronic Co Ltd, customer satisfaction is important to us.
This Refund Policy explains when and how refunds or returns can be requested.
1. Eligibility for Returns
You may request a return or refund if:
- The product received is damaged or defective
- The wrong item was delivered
- The product is unused, in its original packaging, and returned within 7 days of delivery
2. Items Not Eligible for Refund
- Products damaged due to misuse or mishandling
- Items returned without original packaging or accessories
- Products marked as “Final Sale” or “Non-Returnable”
- Digital products or downloaded software
3. How to Request a Refund
To initiate a refund request:
- Log in to your account
- Go to your order history
- Select the item and submit a return request with a reason
Our team will review your request and respond within 3–5 business days.
4. Refund Processing
Once approved:
- Refunds are processed to the original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
5. Shipping Costs
Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
6. Exchanges
We may offer an exchange instead of a refund where applicable, subject to product availability.
7. Contact Us
If you have questions about this Refund Policy, please contact us at:
Email: info@guangzhoushimuelectronics.com
Phone: +86 138 2515 5807
Last updated: January 2026
