Frequently Asked Questions (FAQ)
1. Do I need an account to place an order?
Yes. Creating an account allows you to place orders, track deliveries, view order history,
and request returns or refunds easily.
2. Are all products on your website authentic?
Yes. All products sold by Guangzhou Shi Mu Electronic Co. Ltd (GZSM)
are 100% authentic and sourced from verified manufacturers or authorized suppliers.
3. How do I place an order?
Browse products, add items to your cart, proceed to checkout, and complete payment
using one of our supported payment methods.
4. What payment methods do you accept?
We accept multiple payment methods including card payments and other secure
third-party payment gateways available at checkout.
5. How long does delivery take?
Delivery times vary based on your location and the selected shipping method.
Estimated delivery timelines are displayed during checkout.
6. Can I track my order?
Yes. Once your order is shipped, you can track it from your account dashboard
using the tracking details provided.
7. What is your return and refund policy?
You may request a return or refund within the allowed period if the item is
damaged, defective, or incorrect. Please refer to our
Refund Policy for full details.
8. What should I do if I receive a damaged or wrong item?
Contact us within 7 days of delivery with photos or videos of
the issue. Our support team will assist you promptly.
9. Do you ship internationally?
Yes. We offer international shipping to selected countries. Shipping availability
and fees are calculated at checkout.
10. How do I cancel an order?
Orders can only be canceled before they are processed or dispatched. Please
contact our support team as soon as possible.
11. Is my personal information secure?
Yes. We use secure systems and encryption to protect your data. Please review
our Privacy Policy for more information.
12. How can I contact customer support?
You can reach us via:
Email: info@gzsm.org
Phone: +86 138 2515 5807
Last updated: January 2025
